Customer questions from the app, the web and email in one queue, with the account's balance, recent orders, open claims and health next to every ticket.
Support Desk
NutriCove Distribution Suite
- Ticket queue
- Account context
- Linked records
- SLAs and macros
Works with
- Customers, CRM and Leads
- Order Management
- Help Center with Video Walkthroughs
Support Desk, feature by feature.
Agents see the account, not just the ticket, and a return opened here is picked up on the customer's next delivery route.
Ticket queue
Owner, assignee, status, priority, categories and internal notes.
Account context
Open balance, last orders, open claims and account health beside the ticket.
Linked records
Tickets linked to orders, claims and returns, with links to issue a credit or open a return.
SLAs and macros
SLA timers, auto-assignment, auto-close, macros and a collision warning.
Email to ticket
A support address that turns email into tickets with threaded replies.
Live chat
Chat on the site and app, with an AI assistant when an AI key is added.
Calls
Call logging with outcomes and click to call.
Satisfaction and staffing
Satisfaction surveys, support reports, quality review and staffing.
Features that use an outside service (carrier labels, text messages, accounting, marketplaces, AI) switch on when you add that service's account.
Who it is for
- Customer service teams at distributors
- Account managers who answer customer questions
Does the job of
- Help desks (Zendesk, Gorgias, Zoho Desk)
- Call logging add-ons
Every module runs on the same customer and product records, so adding one is configuration, not a new integration.
